Proposing new ways of resolving online conflicts: an intelligent facilitation of forgiveness in CMC

Trust and reputation mechanisms have in part replaced online policing by allowing members to document the quality of their interaction with their peers. This paper proposes an integration of forgiveness into those systems by offering both a theoretical and operational model of forgiveness. Motivating this proposal is the belief that forgiveness can work as a possible prosocial mechanism, which in the short-term may help resolve a given conflict and in the long-term may add to an increasingly prosocial and homeostatic environment.